- Dealer Return Instructions
Dealer Return Instructions
Please refer to the Dealer Warranty and Returns Policy to verify that your Return Request meets the minimum qualifications prior to submitting an RMA (Return Merchandise Authorization).
- Log into your account using your email address and password.
- Click on “Completed Orders”.
- Navigate to the order # of the item that you wish to return and click on “Return Item(s)”.
- Please use the drop down menu under each item you would like to return and chose the appropriate “Return Reason” and “Return Action”.
- Please provide detailed comments in the “Comments Section” regarding the reason for your return. Failure to provide adequate details will result in a delay or rejection of the return request.
- Once New Millennium receives your return request, it will be reviewed to determine if it is a "qualified return" under our Return Policy/Warranty. We will send you an email with return instructions, an Return ID number, and a return postage label (if the return warrants free return shipping).
- Print two copies of the return approval email you received. Keep one copy for your records and place the other copy of the printed email inside the package. Next, print the postage label (if applicable) that is attached to the email and affix it to the box to ship your item(s) back to us. All shipments must be sent to the Distribution Center at the address listed below.
- The last step in the return process is for us to notify you that we have received your return:
For missing or incorrect items, it will be shipped to the address provided in the RMA Comments Section once the RMA has been approved.
For a request for store credit, we will notify you of receipt of your product and credit your account as warranted.
For International Store credit, we will instruct you to “Destroy” the product and send us photos. Once photos have been received we will credit your account as warranted.
Additional Required Information
The package MUST be in the condition received and returned in the original packaging or box. Once you mail your return, please allow 4-5 business days for your return to reach our warehouse.
All shipments must be sent to:
Western Distribution Center
P.O. Box 87
Poncha Springs, CO 81242