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Berkey® Customer Support & Service

Online resources: Video tutorials, FAQs, interactive troubleshooting guide, product testing information, warranty claims, contact information, service policies and terms.

Visit the Berkey® Support & Service Hub

Authorized Berkey® Dealer Account Executives

Existing Authorized Berkey® Dealers

If you are an Authorized Berkey® Dealer and have questions about an order that was placed for one of your customers, please call or send us an email at dealers@berkeybynmcl.com. If you have already been assigned an account representative, you may contact them directly for assistance. Call the toll-free line at 888-803-4438 and enter option 1 to reach our directory. Please be aware that our general service levels are 6-48 hours for an email response. Our response priority is to first address time-sensitive issues such as shipping problems, followed by questions that are technical in nature or that require additional research. In rare cases the response times can be higher.

How to become an Authorized Berkey® Dealer

Interesting in becoming an Authorized Berkey® Dealer? Apply online.

Berkey® Dealer Online Application

Berkey® by NMCL Main Office

Mailing Address

New Millennium Concepts, Ltd.
PO Box 201411
Arlington, Texas 76006

Hours of Operation:

Monday-Friday
9:00 am to 5:00 pm
Central Standard Time (CST)

Holiday Hours May Vary

Phone

Toll-Free:
888-803-4438

Metro International Number:
1-817-481-0717

FAX:

1-817-442-5854