Customer Service Inquiries
If you have a question, please refer first to our Berkey® FAQ Knowledge Base. This is where you will find the answer to most all your questions.
If you don't find the answer you're looking for, please watch our Berkey® Videos for quick answers and helpful Berkey Information.
If you don’t find your answer using these resources, please complete our Customer Service Web Form with your question or concern or call us using the telephone information below.
You can also send us a message about your order by logging on to your account and clicking on “View Messages”. Messages sent via the website are preferred as we can easily access your account and order information. If you choose to contact us via your personal email, please include your first and last name, order number, and any other relevant order details in your email. Thank you !
New Millennium Concepts Ltd.
PO Box 201411
Arlington, Texas 76006
Hours of Operation:
Monday through Friday
9:00AM to 5:00PM
Central Standard Time (CST)
Toll-Free Order Line:
Metro International Number:
Customer Service Inquiries:
Dealer Service Inquiries
If you are a Berkey® Authorized Dealer and have questions about an order that was placed for one of your customers, please call or send us an email at Dealers@berkeywater.com. You may also leave a message on our internal message center on the website. If you have already been assigned a personalized account representative, you may contact them directly for assistance or you can call the toll-free line and enter option 1 to reach our directory.
Please be aware that our general service levels are 6-48 hours for an email response. Our response priority is to first address time-sensitive issues such as shipping problems, followed by questions that are technical in nature or that require additional research. In rare cases the response times can be higher, but this is only in rare cases. For questions and to inquire about becoming an “Authorized Berkey® Dealer” please see the "Become a Dealer" section of our website located on the top menu next to Contact. – Thank you