Berkey® Customer Support & Service
Online resources: Video tutorials, FAQs, interactive troubleshooting guide, product testing information, warranty claims, contact information, service policies and terms.
Authorized Berkey® Dealer Account Executives
Existing Authorized Berkey® Dealers
If you are an Authorized Berkey® Dealer and have questions about an order that was placed for one of your customers, please call or send us an email at firstname.lastname@example.org. If you have already been assigned an account representative, you may contact them directly for assistance. Call the toll-free line at 888-803-4438 and enter option 1 to reach our directory. Please be aware that our general service levels are 6-48 hours for an email response. Our response priority is to first address time-sensitive issues such as shipping problems, followed by questions that are technical in nature or that require additional research. In rare cases the response times can be higher.
How to become an Authorized Berkey® Dealer
Interesting in becoming an Authorized Berkey® Dealer? Apply online.
Berkey® Water Systems Main Office
New Millennium Concepts, Ltd.
PO Box 201411
Arlington, Texas 76006
Hours of Operation:
9:00 am to 5:00 pm
Central Standard Time (CST)
Holiday Hours May Vary
Metro International Number: