Site Information

Return Policy

It is the responsibility of every customer to inspect their order for accuracy and any damage to the order immediately upon receiving their delivery for every order.

If your order was purchased through an authorized Berkey® distributor, please contact the distributor. Their respective return/exchange policy will apply. If your order was purchased on Amazon’s marketplace and fulfilled through/by Amazon, please contact Amazon for their return policy. The return/exchange will need to be handled by Amazon. If your order was purchased directly through NMCL, or drop-shipped by NMCL, please refer to the following guidelines.

If your order is incorrect, missing an item(s), or is damaged upon receipt, you may request a replacement at no cost within 10 business days from the date of product delivery. We will send you a postage label to send any damaged or incorrect item(s) back to us. Replacements and store credits will be issued only after we receive the product and determine it is in “good order” as defined in the Return Instructions. If your request for a replacement or store credit is made after 10 business days from the date of product delivery, you will be charged a 20% restocking fee and will be responsible for the cost of shipping the damaged or incorrect item(s) back to us.  Refunds will only be considered if the return request is made on the return portion of the website within 10 business days of product delivery. No exceptions will be made for refund requests submitted after 10 business days of product delivery. Refunds will be issued only after we receive the product and determine it is in “good order” as defined in the Return InstructionsIf you wish to cancel an order, we will issue a cancellation and refund the amount of the order. 

Defects caused by misuse to the item or improper operation are not covered under this policy. If you determine the item to be damaged by the carrier service, please contact the carrier service and complete a damage report. We can file a claim for you only at the carrier’s request.

Non Refundable/Non-Returnable Items

All sales on viral masks are final. All sales on blemished Berkey® systems are final. Returns for all digital media purchased from New Millennium Concepts, Ltd. must be made within 10 days of product receipt and must be unopened. Returns for Potassium Iodate and PRI Fuel Stabilizer must be made within 10 days of product receipt. Berkey Biofilm Drops™ and Potassium Iodate bottles must be unopened and the safety seal under the plastic cap must be intact.

International Orders

The above return policies apply to international orders with one exception- in lieu of returning the product to us; please email us a photo of the damaged or incorrect item so that we can verify the damage or error. Our email address is returns@berkeywater.com.