Site Information

Shipping Policy

Shipping Terms

Our primary method of shipping is the Ship by Weight method. The Ship by Weight method calculates shipping fees based on the total weight of the products in your cart. In addition, we also offer various expedited shipping options which require additional charges.

After your payment is confirmed and your order has shipped, tracking information will be sent to the email that you provided during checkout.

Our normal time frame to process and ship your order is 7-10 business days (in the Lower 48 states) from the date your order is paid for in full. We do not ship on weekends and holidays. Delays in delivery time from our warehouse may occur during periods of inclement weather. We will try our best to notify you of such delays in the Notice portion of our website. 

Next Business Day Delivery typically by 10:30 a.m. UPS Next Day Air
2nd Day  2nd business day not counting day it ships  UPS 2nd Day Select

All orders are sent "Signature Required". If you would prefer a "No Signature Required" for delivery, you must indicate this in the "Order Notes" section of the checkout process. See below:

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INTERNATIONAL SHIPPING (prior to 9/1/2017)

New Millennium Concepts, Ltd does not ship retail orders internationally (Except Canada*). Please refer to our list of authorized international dealers for more information on international ordering options.

All Canadian customers are responsible for any customs charges, taxes, duties and/or brokerage charges (if applicable) which vary by country. We recommend that as a customer, you understand the process by which these fees are paid, (usually at the point of package receipt). We are not responsible for any USPS package once it leaves the United States (UPS Expedited is insured worldwide). Plesae contact us if you have any questions regarding these types of shipments.

*Effective 9/1/2017, NMCL no longer ships to any international location, including Canada.

UNDELIVERABLE  PACKAGES

An undeliverable order is an order that was not successfully delivered for various reasons. In the event that the carrier is unable to deliver the order for any reason, (including an incorrect address), the carrier will return the package to our shipping warehouse. This package will then be sent back at the same original cost of shipping upon your request. Example: Original cost to ship is $20. Return shipping is $20. 

If your package is returned to our shipping warehouse, we will notify you about your undeliverable order via your email address. If you ordered from one of our authorized Berkey distributors, we will notify your dealer, (via the dealer’s online account), of the undeliverable order.

DISCLAIMER

New Millennium Concepts, Ltd. reserves the right to ship your order via the carrier or shipping method of our choice. We offer some shipping options at checkout but we reserve the right to change the shipment method if we deem it necessary to fulfill your order in a more efficient and expeditious manner. Any special shipping request must be added and detailed notes must be left in the “order instructions” section of your order checkout. New Millennium will not be responsible for any request that is not legible or omitted from the “order instructions”.