- Dealer Shipping Policy
Dealer Shipping Policy
NMCL Shipping Policy
Our primary shipping method is Ground. It uses weight and dimensions to calculate shipping fees based on the total shipping box dimensions of the products in your cart. In addition, we also offer various Expedited and Rush shipping options, which require additional charges.
All orders must be prepaid prior to shipment. All shipping costs and fees must be paid in advance before the order is shipped. After your payment is confirmed and your order has shipped, tracking information will be sent to the email associated with your Dealer account.
Our normal time frame to process and ship your order(s) is 5-10 business days from the date your order is paid for in full (for domestic orders shipping to the lower 48 U.S. states). We do not ship on weekends or U.S. holidays that we are closed. Delays in delivery time from our warehouse may occur during periods of inclement weather. Additional processing time is required to prepare orders shipping to Amazon FBA, bundled item orders, and international orders requiring export paperwork.
FREE AND DISCOUNTED SHIPPING* (Automatically applied in cart)
- Free Shipping: Applies on orders over $1,500 shipping within the U.S.*
- 50% Off Shipping Rate: Applies to orders from $500 to $1,499.99 that ship using the Ground method only, within the U.S.*
*These shipping discounts only apply to orders shipping via standard Ground or Freight to an address
within the U.S. (lower 48 states only, excluding Alaska and Hawaii).
DROP SHIP ORDERS
If the order is being drop shipped to a customer, please enter the customer’s shipping address in the “Ship to” section. To place multiple orders, each shipping address must be entered as a separate, individual order. New Millennium Concepts, Ltd. does not offer bulk orders to multiple shipping addresses at this time. Communications will be sent to the email address associated with your Dealer account. It is the responsibility of the Dealer to manage all communication with their respective customers.
DROP SHIP FEE
New Millennium Concepts, Ltd. charges a $3.00 fee for each drop ship order over 20 per month per Dealer—billed at the end of each month. The first 19 drop ship orders will not incur a charge. However, after 20 drop ship orders have been made in a month, the full first 20 will be billed, in addition to all other drop ship orders over 20. Your Account Manager will send you the bill and coordinate to receive payment on the invoice. Invoices are expected to be paid within 10 days; if payment is not received within 10 days, we reserve the right to place your account and any existing orders on HOLD until the invoice has been paid.
Example of Billing Amount: if you make 16 drop ships in a month you will not be billed. If you make 48 drop ship orders in a month, you will be charged for 48 drop ship orders x $3.00 = $144 (you would be sent an invoice the following month for $144).
All orders are sent "Signature Required". If you would prefer "No Signature Required" for delivery, you must indicate this in the "Order Notes" section of the checkout process (see below). Please note: NMCL is not responsible for lost orders sent "No Signature Required" at request of the Dealer.
UNDELIVERABLE/RETURNED PACKAGES (within the lower 48 U.S. states)
An undeliverable order is an order that was not successfully delivered for various reasons. In the event that the carrier is unable to deliver your order for any reason (including incorrect address), the carrier will return the package to our shipping warehouse. This package will then be sent back at the same original cost of shipping upon your request. Example: original cost to ship is $20. Return shipping is $20. Dealers are responsible for all fees incurred due to orders not being deliverable for any reason. Shipping and/or freight charges are non-refundable. All orders are sent “Signature Required” unless otherwise requested; if Dealer requests an order to be shipped "No Signature Required", they assume the complete risk if the package is lost when shipping carrier confirms it was delivered.
If your package is returned to our shipping warehouse, we will notify you about your undeliverable order via your online account (View Messages).
Fees are as follows:
- Return fee on all returns $12.50
- Reship is original cost of shipping plus Return fee
- Redirect fee $21.90
- Recall fee $21.90
New Millennium Concepts, Ltd. typically ships international orders as “Shipping (International)” via UPS Worldwide Expedited, unless another option is available and chosen. After selecting items in your cart, you must enter your shipping address, including the postal code, to receive a shipping estimate. All international customers are responsible for any customs charges, taxes, duties and/or brokerage charges (if applicable), which vary by country. Please note that failure to pay these charges at delivery may result in the shipment being marked as “abandoned”; if this occurs, it is completely the Dealer’s financial loss both of the product and shipping, and NMCL bears no responsibility to try and retrieve the abandoned shipment. To avoid conflicts and undesirable surprises, we encourage you as our customer, to research, learn and understand the process by which international charges/fees are paid (usually at the point of package receipt). Please also be aware that if the option is available and you choose to have us ship through USPS (Priority Mail), we are not responsible for any USPS package once it leaves the United States, and that you will incur/accept 100% of the loss if the shipment is damaged, lost, or undeliverable. However, UPS Worldwide Expedited, shown in our system as “Shipping (International)”, is insured worldwide and provides protection for financial loss only if the shipment is damaged or lost by the carrier. Inability of the carrier to make delivery based on an address error, refusal to pay taxes and duties, or if there is no one to receive the shipment after the carrier has made their specified number of attempts may result in “Abandonment” as explained above. Please contact us if you have any questions regarding these types of shipments.
A NAFTA Certificate of Origin is not required for shipments to Mexico or Canada. Goods will clear Customs without a NAFTA Certificate. A NAFTA Certificate of Origin is also not required for commercial importation of a good into Canada or Mexico whose value does not exceed U.S. $1,000 or its equivalent amount in the country’s currency. However, for such goods to qualify for NAFTA preferential duty, the invoice accompanying the commercial importation must include a statement certifying that the good qualifies as an originating good under the NAFTA rule of origin. New Millennium Concepts, Ltd. uses UPS Expedited shipping which internally generates an invoice, which states the country of origin. Therefore, a statement on a New Millennium Concepts, Ltd. invoice is not needed. If the order is a pallet shipment, the country of origin will be on each line item for the Dealer’s broker to do the customs entry. However, if you should need a NAFTA form filled out, it is your responsibility to contact a licensed Customs broker that is NAFTA certified to complete these forms.
FREIGHT DELIVERY AND OPTIONS (PALLET ORDERS)
When shipping large orders (usually those weighing over 300 pounds), we will typically ship the order on a pallet using an LTL freight carrier for delivery. Additional delivery fees may apply in certain circumstances or when requesting specific delivery services. If you are unable or unwilling to accept a palletized order, you will be responsible for the additional cost of shipping the order via another method.
A Bill of Lading (BOL) is a required legal shipping document that shows that the carrier has received the freight as described, and is then obligated to deliver that freight in good condition to the recipient. The information on the BOL includes a description of the shipping contents and the shipping destination. New Millennium Concepts, Ltd. will issue the BOL to the freight carrier at the point of pick up. The BOL is signed by the freight carrier to confirm the shipment. We will email you a copy of the BOL upon request, from which you can obtain tracking information on your shipment. Please note that it is your responsibility to compare the BOL to the actual shipment received (before the freight driver leaves), to ensure that the order is complete and free of damage. In the event that damage is detected, the damage must be noted on the driver’s copy of the shipping receipt (before the freight driver leaves) by writing the following on the receipt: “Subject to final inspection-possible damage noted.” A copy of this receipt should also be retained for your records.
*To access the following shipping options on the Store Cart as a Dealer, you must be logged into your account on berkeywater.com:
Lift Gate Fees
When freight companies deliver a pallet order, they either require delivery to a business dock or to a location where unloading equipment is available. The lift gate fee is an additional cost, and NOT part of the shipping cost on some items. If you are placing a large order and do not have the necessary loading dock or unloading equipment, you will need to add this option to your Store Cart to purchase during checkout. Please note that in the event you do not add this fee to your Store Cart, but a lift gate is needed, a bill will be generated for you. To access this option, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Lift Gate Fee
Residential Delivery Fees
Freight companies charge additional fees when delivering to anywhere other than a business. If you are having freight (pallet) order delivered to a residential address, you will need to add this to your Store Cart during checkout. Please note that in the event you do not add this fee to your Store Cart, but the shipment is sent to a residence, a bill will be generated for you. To access this option, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Residential Delivery Fee
Advanced Shipping Notice
Advanced Shipping Notice (ASN) is simply for setting up a delivery appointment time with the trucking company. If you choose this shipping option, you will need to add this to your Store Cart during checkout. To access this option, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Advanced Shipping Notice Fee
Bundled Add-On Charge
Dealers that are interested in placing orders that they would like pre-packaged and shipped in "Bundle" form can do so. There is a $3.00 add-on charge for each bundled item. All bundled orders must be called in and placed via your NMCL account representative because there are limitations as it relates to which items can be bundled together. To access this option, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Bundle $3.00 Add-On Charge
Inside Delivery Fee
For pallet orders, trucking companies charge an additional fee when a driver is required to go inside (beyond the front door or loading dock) to deliver a shipment. When you are placing a freight pallet order and do not have the necessary equipment to move the shipment to the loading area, you must add this fee to your cart. The Inside Delivery Fee is additional, and not part of the shipping cost on items. Please note that in the event you do not add this fee to your Store Cart but an Inside Delivery fee is needed, a bill will be generated for you. To access this option, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Inside Delivery Fee
SHIPMENTS SENT DIRECTLY TO AMAZON FULFILLMENT CENTERS
If a Dealer's order is shipped by New Millennium Concepts, Ltd. to Amazon, please be aware that Amazon will not communicate with New Millennium Concepts, Ltd. regarding the status or details of the order. Consequently, all Dealers are required to understand and agree to the following terms:
- If any shipping or receiving discrepancies occur on orders shipped by New Millennium Concepts, Ltd. to Amazon on behalf of the Dealer, via pallet or any other method, New Millennium Concepts, Ltd. will conduct a thorough internal investigation to determine what, if any, responsibility we have for the shipping dispute.
- If there is a lack of evidence to show that New Millennium Concepts, Ltd. made the shipping error, then any loss on the order shipped to Amazon will be deemed a loss to the Dealer and not to New Millennium Concepts, Ltd. This includes the hindrance to our investigation as a result of Amazon's unwillingness to discuss the matter with us as part of their internal policies.
- Should we find clear evidence of a mistake, management will assess each situation on a case-by-case basis and work with the Dealer accordingly.
AMAZON SCANNABLE BARCODE LABELS
All orders being shipped to Amazon Fulfillment centers must have scannable bar code labels (FBA) attached to the order, or use the Amazon Connect service explained below. Orders with an Amazon FBA address without the bar codes will not be shipped until correct documentation has been provided. Please contact Amazon if you need any assistance with generating scannable bar codes for your shipments. If you choose this service option, you will need to add the appropriate product SKU to your Store Cart during checkout, and upload the labels. To do this, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Attach Amazon Scannable Bar Code (FBA). These labels must be uploaded in PDF format. In addition, you may also receive an email from our shipping department regarding the number of scannable box (case) labels required for your order.
USING AMAZON SUPPLY CHAIN CONNECT
At this time, Amazon Supply Chain Connect is only an option for our Official Amazon Berkey® Dealers (part of an exclusive program in U.S.). To use the Amazon Connect program, please contact your Account Manager to obtain the required invitation. Once you have joined the program, you must choose the designated SKU option to add it to your Store Cart during the checkout process. To do this, please log in to your account on berkeywater.com and navigate to the PARTS AND ACCESSORIES tab > DEALER SUPPORT > Using Amazon Supply Chain Connect. Our distribution warehouse staff will be enabled to connect directly with Amazon on each order to retrieve the required labels. Amazon Connect enables you to create your labels online and gives our warehouse the ability to print them out through the program and attach each label accordingly for each order. Each order is assigned an FBA number and you will be required to enter that FBA number into the comments area so the warehouse staff can identify and precisely prepare each shipment.
When the shipment method of “Shipping (GROUND)” is chosen, New Millennium Concepts, Ltd. reserves the right to ship your order via the carrier or shipping method of our choice. We offer some shipping options at checkout but we reserve the right to change the shipment method if we deem it necessary to fulfill your order in a more efficient and expeditious manner. Shipments using expedited services will be honored, however NMCL will choose the carrier we deem is best to provide the specified service. All other special shipping requests must be clearly detailed in the“Order Instructions/Comments” section of your order checkout. New Millennium Concepts, Ltd. will not be responsible for any request that is not legible or omitted from the “Order Instructions/Comments”.
Please check this link for the list of countries that New Millennium Concepts, Ltd. currently does not ship to. Certain Berkey® filtration and purification systems are not to be sold in the states of California and/or Iowa until further notice. All Dealers must abide by the NMCL Policy on Berkey Sales to California and Iowa.